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[정책 연구과제] 민원수요 급증에 따른 자동차등록의 효율적 시스템 구축

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작성자 : 연구기획팀|조회수 : 266

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부서 재정경제연구실
연구책임 조용준 연구위원
보고서 번호 SRI-정책-2017-16
과제구분 정책
발행일 2017-12-31

∣차 례∣
제1장 서 론 ············································································································· 1
제1절 연구의 배경 및 목적 ··············································································· 1
1. 연구의 배경 ································································································· 1
2. 연구의 목적 ································································································· 3
제2절 연구의 범위 및 방법 ··············································································· 3
제2장 이론적 고찰 및 선행연구 검토 ···································································· 7
제1절 수요 예측 방법의 이론적 고찰 ······························································ 7
1. 정량적 예측 방법(Quantitative technique) ··············································· 7
2. 정성적 예측 방법(Qualitative technique) ················································· 9
제2절 자치단체 정원산정 제도변화 및 선행연구 검토 ································ 10
1. 정원산정 제도변화 ··················································································· 10
2. 선행연구 검토 ··························································································· 13
제3장 자동차등록제 및 관련 업무 현황 ······························································ 17
제1절 자동차등록제도 개관 ············································································· 17
1. 자동차등록제의 의의 ················································································ 17
2. 자동차등록제 적용범위 ············································································ 18
3. 전국자동차등록제 도입 배경 및 주요 내용 ·········································· 19
제2절 자동차등록 업무 현황 ··········································································· 20
1. 자동차등록 업무 구성 ·············································································· 20
2. 전국 및 수원의 자동차등록 현황 ··························································· 29
3. 수원시 자동차등록 업무량 증가의 원인 ················································ 38
제4장 수원시 차량등록 업무 현황 ······································································· 39
제1절 수원시 자동차등록과 조직 및 인력 현황 ··········································· 39
1. 수원시 도로교통관리사업소 연혁 및 직제 현황 ··································· 39
2. 수원시 도로교통관리사업소 업무 현황 ·················································· 41
3. 수원시 자동차등록과의 민원처리 업무량 ·············································· 44

제2절 수원시 자동차등록 업무상 애로사항 파악 ········································· 48
1. 수원시 자동차등록과 담당공무원 인터뷰 ·············································· 48
2. 수원시 자동차등록 업무 관련 애로사항 ················································ 48
제3절 경기도 내 타 지역 차량등록 업무 현황 비교 ···································· 50
1. 개요 ············································································································ 50
2. 각 지역별 자동차등록업무 현황 ····························································· 51
3. 자동차등록업무 현황 비교 ······································································ 64
제4절 차량등록 민원수요 예측 및 적정인원 산출 ······································· 68
1. 자동차등록 업무의 적정인원 산출 ························································· 68
2. 자동차등록 민원수요 및 적정인원 예측 ················································ 69
제5절 소결 ······································································································· 75
1. 수원시 자동차등록 민원업무 현황 및 애로사항 파악 ························· 75
2. 개선방안 도출 ··························································································· 78
제5장 수원시 차량등록업무 개선방안 도출 ························································ 81
제1절 자동차등록 관련 법규 정비 검토 ························································ 81
1. 개요 ············································································································ 81
2. 자동차 취득세 및 등록면허세의 일반 내용 ·········································· 82
3. 자동차등록제도 관련 문제점 ··································································· 89
제2절 자동차 등록업무와 관련한 법령 정비방안 ········································· 92
1. 차량등록지를 관할하는 지방자치단체에 보전가능성 ··························· 92
2. 자동차 등록 수수료 인상 ········································································ 95
3. 등록업무 분산을 위한 온라인 자동차등록시스템 활성화 방안 ·········· 98
4. 조례의 제정을 통한 온라인시스템 운영 활성화 ································· 105
제6장 결론 ············································································································· 107
제1절 요약 ······································································································· 107
1. 자동차 등록 민원 건수 폭증 ································································· 107
2. 자동차등록제 관련 현황 분석 ······························································· 108
3. 민원 건수 폭증으로 인한 부작용 ························································· 110
4. 타 지자체 비교·분석 ············································································ 111
5. 수원시 민원수요 예측 및 차량등록 업무의 적정인원 산출 ·············· 112
6. 개선방안 도출 ························································································· 113

제2절 정책 제언 ······························································································ 114
1. 조직 개편을 통한 효율화 추구 ····························································· 114
2. 온라인 시스템 활성화를 위한 조례 제정 및 홍보 강화 ···················· 115

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