목 차
제1장 서론···········································1
제1절 연구의 배경 및 목적···································3
제2절 연구의 방법 및 절차···································5
제2장 공공갈등관리 현황 및 의의························7
제1절 공공갈등관리의 개념···································9
1. 공공갈등의 개념············································9
2. 갈등관리의 개념과 필요성···································13
제2절 공공갈등관리 현황 및 사례····························19
1. 공공갈등 현황 및 특징·····································19
2. 공공갈등관리 사례·········································22
제3장 수원시 갈등현황 및 사례분석·····················37
제1절 수원시 갈등현황 및 특성······························39
1. 대규모 공공갈등 경험 부족··································39
2. 특정분야에 집중된 갈등민원·································42
3. 다수․반복민원의 증가·······································43
제2절 수원시 주요 갈등사례 분석····························44
1. 수원시립미술관 명칭관련····································44
2. 원천리천 물고기 폐사 관련··································46
3. 북수원민자도로 관련·······································48
4. 기타 사례················································50
제3절 수원시 갈등관리 여건 분석····························53
1. 갈등관리 기반 측면········································53

2. 갈등관리 역량 측면········································55
3. 갈등관리를 위한 사회적 자본 형성···························57
제4장 수원시 공공갈등관리 방안························59
제1절 제도적 측면에서의 개선·······························62
1. 갈등관리 조례의 지속적 정비································62
2. 시민참여의 제도화·········································63
3. 공공토론기구 활성화·······································64
제2절 운영적 측면에서의 개선·······························65
1. 갈등관리 전문성 및 성과관리 강화···························65
2. 갈등관리심의위원회 및 갈등영향분석의 운영 내실화·············67
제3절 역량적 측면에서의 개선·······························69
1. 갈등관리 교육 및 프로그램 개발·····························69
2. 갈등관리를 위한 거버넌스 협력체계 구축······················70
3. 대안적 갈등해결 및 거버넌스형 갈등해결 방안 구축과 전문가 양성 71
제4절 환경적 측면에서의 개선·······························73
1. 거버넌스 도시의 실현······································73
2. 토론문화, 협상문화의 구축··································73
3. 장기적 비전과 사람중심 갈등관리····························74
참고문헌············································75
부록 : 주요 자문 결과································79
부록1. 부평구 갈등조정관 자문······························81
1. 회의 개요················································81
2. 주요 자문내용·············································81

부록2. 성남시 갈등조정TF팀 방문 자문·······················88
1. 회의 개요················································88
2. 주요 자문내용·············································88
부록3. 서울시 갈등조정담당관 자문···························97
1. 회의 개요················································97
2. 주요 자문내용·············································97
부록4. 최종보고회 자문····································108
1. 회의 개요···············································108
2. 주요 자문내용············································108